Black Box KVM2016A Instrukcja Użytkownika Pobierz pdf (Strona 44)

Page 42

724-746-5500 | blackbox.com

ServSwitch Multiuser

19. Troubleshooting

19.1 Calling Black Box

If you determine that your ServSwitch Multiuser is malfunctioning, do not

attempt to alter or repair the unit. It contains no user-serviceable parts. Contact

Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to

provide more efficient and accurate assistance if you have a complete description,

including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or

make it worse.

19.2 Shipping and Packaging

If you need to transport or ship your ServSwitch Multiuser:

• Package it carefully. We recommend that you use the original container.

• If you are returning the unit, make sure you include everything you received

with it. Before you ship for return or repair, contact Black Box to get a Return

Authorization (RA) number.

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Black Box KVM2016A Instrukcja Użytkownika Strona 44